Refund and Returns Policy


  • Artwork received in the correct format will not be charged for.
  • Artwork received in an incorrect format will attract a redrawing fee of R200 excl VAT. This will accommodate two changes, thereafter additional changes will be charged for at R100.00 ex VAT, per change.
  • Branding cancelled after layouts have been generated will be charged for at R100 excl VAT per layout created.


  • Once stock has been collected from / delivered by Frankiwaves Apparel, we have no control over it.
  • As such we do not accept responsibility for any damages or shortages not reported within 48 hours.
  • Whilst every effort has been made to fulfil all orders correctly, should you choose to brand your order with another company, we encourage you to check all items received BEFORE they are branded. 
  • Frankiwaves Apparel cannot accept returns on incorrect items which have been branded regardless of whether it’s Frankiwaves Apparel’s fault or not.
  • Returns of memory sticks, food items and personal care / pamper products will not be accepted.
  • It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.
  • In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
  • We do not accept returns of discontinued and clearance items.
  • We do not accept returns or changes to orders for items that need to be assembled or consolidated – e.g. GF-AM-650-B and set items.
  • The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.
  • Day 1 of branding is the day after receipt of both artwork approval and payment / deposit.
  • Lead times exclude weekends, South-African public holidays and Frankiwaves Apparel’s annual shutdown period.
  • In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.
  • Colours of actual products may vary slightly from the colours shown in the catalogues and on the website. Please request a sample for accurate colour-checking purposes.
  • Sizes may vary slightly from those provided.
  • Product images may vary slightly from actual products due to inherent limitations in photography, film separation and printing.
  • We have endeavoured to ensure that the details in the catalogues and on the website are accurate, however due to the volume of information, mistakes might have crept in. Should you have questions or uncertainties regarding information or products, please liaise with us or view a sample for confirmation prior to placing your order. We cannot be held liable for any mistakes made or costs incurred based on incorrect information displayed in the catalogues or on the website.
  • The artwork designs and trademarks imprinted on the products displayed are reproduced only as examples of the type of quality of branded products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design or trademark.


  • We do not accept cash payments for any orders.
  • Payments can be processed on our online store, via the payment portal or via EFT transfer. Stock will only be released once proof of payment has been received and reflects in our bank account. Please ensure payment is made to the correct bank account to have your order processed without delay. Payments received from countries outside SA take between 4 – 7 working days to clear. Orders will only be released once payment has reflected.
  • For orders over R10 000, clients will be required to pay a 70% deposit prior to Frankiwaves Apparel processing an invoice.
  • Please send your proof of payment for all orders to


  • We recommend using our online delivery service, however should you wish to arrange collection using your own couriers, kindly provide us with your special instructions at
  • Please do not send your couriers to collect, until you have received a ready for collection notification from Frankiwaves Apparel.
  • Please ensure that your courier knows who they are collecting for and how many parcels they are collecting.
  • All relevant sales order / invoice numbers must appear on the collection form.
  • Stock will not be released to couriers until payment is received.


  • Written and online orders constitute a binding contract and are legally enforceable.
  • Once an order, exceeding the value of R5000 ex VAT or more, has been emailed or placed online, cancellations prior to collection will be subject to a 15% handling and admin fee.
  • Any orders not paid for within 10 working days of being placed will be deemed “cancelled”. A 15% handling fee will apply, should the invoice exceed R5000 ex VAT or more.
  • If layouts are created prior to cancelling an order, a fee of R100 excl VAT will apply per layout, whether we were able to meet your deadline or not. We recommend checking stock availability and estimated lead-times prior to proceeding with any order.
  • Collected orders may not be returned for credit, unless approved in writing by management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department. Orders must be returned to the Johannesburg office.
  • Once stock of an item that is on special or “reduced to clear” has been collected no returns will be accepted, unless said stock is faulty.
  • Cancellation fees need to be paid before further orders will be processed.
  • Stock returns will not be accepted at the branches and are to be returned to our Johannesburg Head Office at your own expense.


  • Deliveries can be booked to destinations within South Africa only.
  • Orders will only be dispatched for delivery once all invoices booked on the same delivery are ready for collection. If there are branded orders on the invoices booked for the same, all job cards on the invoices must be ready for collection before the order is dispatched for delivery. Lead times for branded orders must be confirmed with our offices.
  • Branded orders that include delivery on the invoice will only proceed once the invoice is paid in full (including the delivery cost) and all job cards are approved.
  • In cases where the delivery invoice is separate to the invoice/s being delivered, delivery will only take place once the delivery invoice is paid in full and the order/s being delivered are ready for collection. Payment for a delivery-only invoice post orders being ready for collection may affect the delivery lead-time.
  • Should you require a guaranteed delivery date, please book your delivery accordingly, bearing in mind the total lead-time for the invoice/s you are couriering. Frankiwaves Apparel will not be held responsible should the above delivery times not be met, whether through the fault of Frankiwaves Apparel or the delivery service.
  • Delivery lead-times are dependent on consignment weight, service selected and destination.
  • Branding lead-times exclude delivery lead-times.
  • Delivery cannot be cancelled once the order/s are on a collection shelf.


  • Should there be any delays from our logistics partners, you will be notified via email.
  • Frankiwaves Apparel will not be held responsible for such delays.


  • Manufacture of workwear products only commences on receipt of order and payment. Once a sales order is generated your order may not be cancelled or changed.
  • Conti suit sets are sold according to the industry standard which directs that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.
  • Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.
  • We will not accept any returns on “unbranded or branded” workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.